Nebula Terms of Use

1. Who we are and what these terms cover

Nebula is a remote-sensing platform operated by NATIVA CONSULTORIA LTDA, Brazilian company registry number (CNPJ) 68.630.168/0001-14, headquartered in Campinas/SP, Brazil, referred to as "Nativa", "we" or "us", available at nebula.nativaag.com.br (the "Service" or "Platform"). These Terms of Use govern access to and use of the Service by any individual or company ("you", "user" or "customer"). By creating an account or using Nebula, you agree to these terms and to our Privacy Policy.

If you accept these terms on behalf of a company, you represent that you have authority to bind it to this agreement.

2. Description of the Service

Nebula lets you:

• register growers, farms and fields with their geographic boundaries;
• browse optical imagery (Sentinel-2) and derive indices such as NDVI from public data;
• browse radar imagery (Sentinel-1) and readings of likely vegetation and soil change;
• generate time-series history of these metrics for a field.

2.1. Experimental nature of radar

Radar-based features (Sentinel-1) are explicitly experimental. They indicate likely changes in surface or vegetation structure, but do not directly measure height, biomass, moisture, yield, or any other agronomic quantity, and may be misinterpreted. Radar readings do not replace a field inspection, an agronomic report, or any professional judgment, and must not be the sole basis for management, credit, insurance, or input/production purchase and sale decisions.

2.2. Data source

Nebula processes public Sentinel-2 and Sentinel-1 products available through the AWS Open Data / Earth Search catalog. We do not guarantee availability, freshness, resolution, or coverage of imagery for any specific area or period — this depends on space agencies and providers outside our control.

3. Registration and account

• You must provide true, complete information and keep it up to date.
• You are responsible for keeping your credentials confidential and for all activity on your account.
• Each account is for individual use or a single organization; sharing credentials across separate organizations is not allowed.
• We reserve the right to suspend or terminate accounts with false information, fraudulent use, or violation of these terms.

4. Plans, pricing and billing

Nebula offers a free plan ("Seed") with limits on fields, hectares and monthly processing, and paid plans ("Campo", "Pro") billed as recurring monthly subscriptions. An "Enterprise" plan can be contracted under separately negotiated terms.

• Current prices are shown on the plans screen inside the application before purchase.
• Payment is processed by a third party (Stripe); we do not store full credit card data.
• Your subscription renews automatically each cycle until cancelled.
• You may cancel anytime from the subscription portal inside the application. Cancellation takes effect at the end of the paid period; we do not prorate refunds for unused time, except where required by law or under section 4.1.
• Failed payments (declined or expired card, etc.) may automatically suspend paid-plan benefits until resolved; your registered data is kept.
• Once you hit your plan's monthly processing limit, new analyses are blocked until the next cycle or a plan upgrade — there is no automatic overage charge.
• If a payment is disputed with your card issuer (chargeback) without first seeking resolution with us, we may suspend the account until the dispute is resolved, without prejudice to other applicable remedies.

4.1. Right of withdrawal

In accordance with article 49 of Brazil's Consumer Defense Code (Código de Defesa do Consumidor), when you subscribe to a paid plan for the first time you have up to 7 (seven) calendar days from the subscription date to withdraw and request a full refund, with no justification needed, simply by emailing contact@nativaag.com.br. This right applies only to the first charge of a new subscription, not to subsequent renewals, and only when you subscribe as an individual; it does not apply to subscriptions made on behalf of a company, regardless of the contracting method.

4.2. Tax invoice

Every paid-plan charge generates a Brazilian electronic service tax invoice (Nota Fiscal de Serviço Eletrônica, NFS-e) issued to the account holder, under Nativa's applicable tax regime. The invoice is sent to your registered email; if you need additional invoice details (legal/company name, tax ID, a different billing address), keep that information up to date in your account or let us know by email.

5. Acceptable use

By using Nebula you agree not to:

• attempt to bypass technical, rate, or plan limits;
• reverse-engineer, copy, or resell the Service without written authorization;
• use the Service for unlawful purposes or to violate third-party rights;
• deliberately overload the Service's infrastructure;
• bulk-scrape data or imagery from the Service outside the official means provided.

Violations may lead to account suspension or termination, without refund of amounts already paid, except for the right of withdrawal under section 4.1.

6. Intellectual property

The Nebula software, brand, design, and other elements belong to Nativa or its licensors. Nothing in these terms transfers platform intellectual property to you.

Data you register (grower, farm and field names, and the geometries you draw) remains yours. You grant us a limited license to process that data solely to provide the Service to you, and you represent that you hold the necessary rights over that data and that registering it does not infringe third-party rights.

7. Privacy and data protection

How we handle personal data is described in our Privacy Policy, which is part of these terms.

8. Availability and limitation of liability

• The Service is provided "as is" and "as available," with no guarantee of uninterrupted or error-free operation.
• We do not guarantee the accuracy, completeness, or fitness for any particular purpose of the analyses, especially radar readings (section 2.1).
• To the maximum extent permitted by law, Nativa is not liable for indirect losses, lost profits, crop loss, or agronomic, financial, or business decisions made based on Platform information.
• Our total liability to you, where applicable, is limited to the amount you paid for the Service in the preceding 12 (twelve) months.
• Nothing in this section excludes liability that cannot be legally excluded, such as in cases of willful misconduct or gross negligence.

9. Force majeure

We will not be liable for delays or failures in the Service arising from events beyond our reasonable control, including unavailability of cloud providers, public satellite data, or payment processors, third-party connectivity failures, government action, or other events of force majeure, under article 393 of the Brazilian Civil Code.

10. Changes to the Service and these terms

We may change, suspend, or discontinue Service features, and may update these terms at any time. Material changes will be communicated by email or in-app notice with reasonable advance notice. Continued use of the Service after a change means you accept the new terms.

11. Termination

You may close your account at any time by contacting us. We may suspend or terminate your access for violation of these terms, unresolved non-payment, or as required by law. Clauses that by their nature should survive termination (intellectual property, limitation of liability, governing law) remain in effect.

12. Governing law, venue and language

These terms are governed by the laws of the Federative Republic of Brazil. Disputes are subject to the courts of Campinas/SP, Brazil, waiving any other venue, however privileged, except where mandatory venue rules apply (e.g., consumer relations).

This document is also available in Portuguese, at /termos.html, which is the legally governing version; in case of any conflict or divergence in interpretation, the Portuguese text prevails.

13. Contact

Questions about these terms: contact@nativaag.com.br.